Al Baraka Bank Egypt has announced a new job opening for a Customer Service Officer in its Retail Banking and Branch Management sector in Central Cairo, as part of the bank's drive to attract qualified talent to support its expansion plans and provide the best banking services to customers.

The bank said the role targets candidates with experience in retail banking who have sales, communication and customer relationship management skills, as well as the ability to meet set sales targets.

1. Al Baraka Bank Egypt job details

  • Job title: Customer Service Officer.

  • Location: Central Cairo.

  • Sector: Retail Banking and Branch Management.

  • Reports to: Head of Customer Service.

2. Customer Service Officer responsibilities

  • Contributing to business growth by acquiring new customers, generating sales opportunities and cross-selling banking products to meet set targets.

  • Providing excellent customer service by answering inquiries, working to resolve problems, and keeping in regular contact with customers to ensure their satisfaction.

  • Following up on operations and preparing reports, keeping accurate records of daily activities and complying with the bank's policies and internal procedures.

  • Promoting cooperation and teamwork in the workplace and helping resolve customer or team disputes constructively.

3. Requirements for applying to Al Baraka Bank Egypt jobs

The bank has set out the following requirements and qualifications for the role:

  • A bachelor's degree in business administration, finance, accounting or a related field.

  • One to three years of experience in retail banking in branches.

  • Fluency in spoken and written Arabic and English.

  • A proven track record of meeting and exceeding sales targets.

  • Strong skills in sales, customer relationship management and new customer acquisition.

  • Excellent communication and negotiation skills, with a focus on results.

  • Permanent residence in Cairo Governorate.

For more details and to apply for the job, click here