Delete your Banky account | Banky

Editor-in-Chief Mohamed Salah

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Editor-in-Chief Mohamed Salah

BANKY NOW 2 Nov 2026
  • Central Bank of Egypt
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Privacy and data

Delete your Banky account

This page is for deleting your account in the Banky app and website, by the developer Sync EG. It's one account for both, so deleting it anywhere deletes it everywhere.

Request account deletion

Can't sign in, or removed the app? Enter the email your account uses and we'll contact you there to confirm before deleting it. Or sign in and delete it right away.

We use these details only to carry out your request.

What gets deleted

  • Your Banky profile details: name, email, phone number and photo
  • Your whole financial profile, including its copies in the audit logs
  • Saved items, favorites, your activity history, notifications, likes and reports
  • Your comments: the text is removed and shows as a deleted comment
  • Reward points, badges and level
  • Push-notification tokens on your devices and their subscriptions

What we keep, and for how long

  • Your account record with your identity removed (created and last sign-in dates, deletion reason), and your wiki questions under “Deleted user”
  • Your wiki and poll votes stay in the totals, attached to the anonymised account record
  • Product applications: the bank, product and dates. Anything sent to a bank with your consent is governed by that bank's policy
  • Your sign-in sessions after they're revoked (device and browser type, a partly masked IP address)
  • Your sign-in record with our authentication provider (Google Firebase)
  • Security and audit logs (which may include your name, email, phone and photo) for up to 730 days, then deleted automatically
  • Raw usage data under a pseudonymous identifier for up to 60 days
  • Database backups for up to 30 days, then overwritten automatically
  • Messages you sent us, including the deletion request itself as a record that we carried it out

How we collect and use your data: privacy policy.