Crédit Agricole Egypt has opened applications for the role of Digital Assistant Product Manager. The role involves managing and developing digital products and channels, from defining requirements and managing the Backlog through to testing and launch, while ensuring compliance with regulations and quality standards. It also covers coordinating between business, technology and operations teams, monitoring product performance, supporting customers, analyzing data and feedback, and proposing improvements to keep digital services efficient and stable.

Duties and responsibilities

Product ownership and governance

  • Owning and managing the task list (Backlog) for digital products and features, and continuously developing and managing it.

  • Translating business needs and requirements into detailed business requirements and product documentation.

  • Preparing the required product approval documents, risk assessments, compliance documents and internal approval files.

  • Ensuring all digital products and services comply with the relevant regulatory requirements and payment-system requirements.

  • Preparing and managing official correspondence with regulators and the required documents.

  • Continuously updating all product-related forms, processes and procedures.

  • Monitoring product performance and contributing to the key performance indicators (KPIs) of digital channels.

  • Preparing and following up on product feasibility studies and investments, tracking costs and monitoring profitability.

Stakeholder management

  • Acting as the main point of contact between business, technical, operations, compliance and risk management teams and other stakeholders.

  • Ensuring alignment between business requirements and technical delivery.

  • Supporting commercial readiness and contributing to product and service market launch (Go-to-Market) activities when needed.

User acceptance testing and quality assurance (UAT & QA)

  • Defining the scope of user acceptance testing (UAT) and ensuring all prerequisites are in place according to the test plan.

  • Designing and reviewing test scenarios covering all functional and business requirements.

  • Coordinating and managing user acceptance testing (UAT) cycles across the relevant digital projects.

  • Ensuring adherence to quality standards and approved testing procedures.

  • Acting as the final business-side verification before a product or service is released to production.

  • Preparing formal user acceptance testing (UAT) completion reports and giving final approval (Sign-off) based on the defined acceptance criteria.

  • Ensuring products and services are stable after launch, and completing all closure documents and procedures.

Customer support and operational oversight

  • Taking ownership of customer issues related to digital channels and following them through to resolution.

  • Acting as a link between internal teams and the various support channels.

  • Monitoring complaint and request logging systems (Ticketing Systems), ensuring timely resolution and keeping their status continuously updated.

  • Monitoring app ratings and reviews, handling customer feedback and maintaining a strong digital presence.

  • Preparing periodic reports on recurring issues, trends and improvement opportunities.

Continuous improvement and analytics

  • Using the results of user acceptance testing (UAT), support cases and customer feedback to propose improvements and fixes.

  • Proactively identifying potential risks and issues.

  • Analyzing workflows and operational processes and proposing improvements to raise efficiency.

  • Tracking customer satisfaction indicators and proposing service-level improvements.

  • Preparing and updating analytical reports to support product decisions and future developments.

  • Coordinating and distributing tasks within the team to ensure smooth execution and on-time delivery.

Qualifications

Professional experience

  • 3 to 6 years of experience in digital banking, financial technology (Fintech) or product management.

  • Hands-on experience managing digital channels such as mobile apps, internet banking, digital assistants and others.

  • A strong understanding of the regulatory, supervisory and compliance environment in the banking sector, preferably with experience in Egypt.

Product and technology knowledge

  • Strong experience managing the task list (Backlog) and writing business requirements, such as business requirements documents (BRD) and user stories (User Stories).

  • Familiarity with the Agile methodology and the user acceptance testing (UAT) life cycle.

Analytical and business skills

  • Ability to analyze product performance, customer feedback and operational data.

  • Experience preparing feasibility studies, tracking costs or monitoring return on investment (ROI) is a plus.

  • Strong problem-solving and data-driven decision-making skills.

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