SAIB offers customers an interactive voice response (IVR) phone banking service that gives automated access to a wide range of banking services and information, with no need to speak directly to a customer service agent. The service saves time and makes banking transactions and enquiries easier.

Calling from the phone number registered with the bank, customers can check account and card balances, view details of their loans, certificates and deposits, activate cards, and look up exchange rates and their latest transactions.

What is SAIB's interactive phone banking service?

It is an automated banking service that lets customers access a wide range of banking information and services by phone, without having to deal directly with a customer service representative.

When calling from the phone number registered with the bank, the customer is taken straight to entering their telephone PIN (T-PIN) and can then use the services available through the interactive system.

Key features and services of SAIB's interactive phone banking

The service offers a number of features that help customers reach their banking information easily, including:

  • Checking the balances of all accounts.

  • Checking the latest transactions on accounts.

  • Checking exchange rates.

  • Checking prepaid and credit card balances and amounts due.

  • Checking details of the certificates and deposits held on the account.

  • Activating all card types.

  • Checking the latest card transactions.

  • Checking the amount and due date of the next loan installment.

  • Checking details of personal loans, car loans and mortgages.

  • Checking details of secured and unsecured loans.

  • Checking balances of Islamic accounts and certificates.

  • Choosing a preferred language and saving it for future calls.

  • Receiving an alert when the customer's details need updating (KYC).

Banky's view:

SAIB's interactive phone banking service is one of the channels that make it easier for customers to get banking information without visiting a branch or waiting to speak to a customer service agent, for the enquiries the service supports.

The service stands out for the range of information it gives access to, from account and card balances to loan, certificate and deposit details, saving time and effort and giving customers an easier, more flexible banking experience.