National Bank of Egypt (NBE) lets its customers pay their credit card dues easily and securely through the Al Ahly Mobile app, without visiting a branch or waiting in line, so you can complete your transaction anytime, anywhere, with ease and convenience, giving you a simpler, faster banking experience and more flexibility in managing your day-to-day transactions.

Services available on Al Ahly Mobile:

  • Self-registration for Al Ahly Net / Al Ahly Mobile.

  • Activating the security token app (NBE Token).

  • Using biometric authentication (Face ID – Touch ID) to log in.

  • Applying for an unsecured credit card and tracking the application.

  • Applying for an unsecured cash personal loan / car loan and tracking the application.

  • Multiple transfers (Multiple Transfer), which let you make more than one transfer (internal / domestic) in a single, faster step.

  • One-time transfers (domestic / internal) without adding a beneficiary.

  • Instant review of all types of accounts / certificates / time deposits / loans / cards.

  • Inquiring about, buying and redeeming investment fund units / opening and amending an investment account.

  • Buying / redeeming / amending certificates and time deposits.

  • Activating / stopping / replacing lost or damaged cards / requesting a new PIN / resetting wrong PIN attempts for credit cards.

  • Activating / stopping / requesting a new PIN / resetting wrong PIN attempts for payroll cards.

  • Paying credit card dues.

  • Transfers between the customer's own accounts at the bank.

  • Transfers from your accounts to other accounts inside or outside the bank, in local currency only.

  • Transfers from your accounts to other accounts at other banks in Egypt, in local currency, using the international bank account number (IBAN).

  • Transfers to any e-wallet in Egypt.

  • Downloading an electronic statement for credit cards and consolidated accounts (E-Statement).

  • Updating personal details such as email and mailing address.

  • Activating / stopping / resetting the security token device.

  • Payment services (Fawry).

  • Reactivating dormant accounts.

  • Donating to organisations registered on Al Ahly Net / Al Ahly Mobile.

  • Checking the status of cheques and cheques under collection.

  • Creating / stopping / inquiring about standing orders.

  • Opening sub-accounts for existing customers.

  • Personal financial management (PFM).

  • Requesting a credit report (I-Score) and downloading it as a PDF.

  • Merchant payments (Merchant Payment).

Debit card services:

  • Activating new / renewed debit cards.

  • Requesting a new PIN.

  • Resetting wrong PIN attempts.

  • Stopping a card and issuing a replacement for a lost card.

Prepaid card services:

  • Transfers from an account or prepaid card to another prepaid card belonging to the same customer.

  • Viewing card details.

  • Activating new / renewed cards.

  • Requesting a new PIN.

  • Resetting wrong PIN attempts.

  • Stopping a card and issuing a replacement for a lost card.

  • Card statement.

  • Issuing a new prepaid card.