I deposited cash into an ATM and it didn't show up in my account... what should I do? | Ask Banky

Editor-in-Chief Mohamed Salah

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Editor-in-Chief Mohamed Salah

I deposited cash into an ATM and it didn't show up in my account... what should I do?

Asked by Banky team 2 months ago 2 views
Banky team Reviewed editorial answer

If you deposit cash at an ATM and the amount doesn't appear, keep the receipt or take a picture of the error message and note the exact time, location, and amount of the machine.

Steps

  1. Check your account first to make sure the transaction wasn't delayed by a few minutes.

  2. If it still doesn't appear, contact your bank and file a complaint about an unrecorded cash deposit, obtaining a reference number.

  3. Do not make a second deposit as a test before reporting the initial issue.

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