I deposited cash into an ATM and the balance didn't appear... what should I do? | Ask Banky

Editor-in-Chief Mohamed Salah

ع

Editor-in-Chief Mohamed Salah

I deposited cash into an ATM and the balance didn't appear... what should I do?

Asked by Banky team 2 months ago
Banky team Reviewed editorial answer

Keep the receipt or photograph the error message and note the time, location, and amount of the machine.

Steps

  1. Contact your bank and file a complaint about the unrestricted cash deposit, obtaining a reference number.

  2. Do not make a second deposit as a test before reporting the initial issue.

Source

Discussion

Join the discussion

Sign in to add your comment or reply to other readers.