Kuwait Finance House (KFH) Egypt is keen to make its customers aware of the importance of protecting their banking data and keeping their personal information confidential. It warns against responding to phone calls or messages asking them to confirm or update their details, and stresses the need to verify the caller's identity before sharing any information about bank accounts.

KFH Egypt's tips for customers

KFH Egypt has issued a set of tips to help customers avoid fraud attempts and keep their bank accounts secure:

  • Verify the caller's identity: when you receive a phone call asking you to confirm or update your details, stop and verify the identity of the person requesting the information before responding.

  • Keep your data confidential: the bank stresses the importance of protecting banking data and never sharing confidential information with unknown people.

  • Beware of suspicious calls and messages: watch out for any unusual request concerning bank accounts or personal data, whether it comes by phone call or message.

  • Contact the bank if in doubt: if you suspect any request concerning your banking data, you can contact the bank on 19072 to check and report any suspicious attempt.

Banky's view

Protecting banking data is one of the most important steps customers can take to avoid financial fraud, especially as fraudsters use phone calls and messages to try to obtain personal and banking information. KFH Egypt customers are advised not to rush to respond to any request to update or confirm their details, to verify the caller's identity, and to contact the bank through its official channels if they have doubts about any call or message, so as to keep their banking data confidential and protect their accounts and money from fraud attempts.