The merchant cancelled the transaction and the refund hasn't arrived... What should I do?

Ask the merchant for the return date and reference number, and wait for the processing time specified by the bank/merchant.

Steps

1. If the processing time has passed, contact the bank and provide the original transaction details, cancellation information, and any ARNs.

2. This is a legitimate transaction, but the refund hasn't been processed; it's not a fraudulent activity.

Source

• Central Bank of Egypt — Submit a Complaint