The amount was deducted but the transfer is pending and has not reached the beneficiary, what should I do? | Ask Banky

Editor-in-Chief Mohamed Salah

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Editor-in-Chief Mohamed Salah

The amount was deducted but the transfer is pending and has not reached the beneficiary, what should I do?

Asked by Banky team 2 months ago
Banky team Reviewed editorial answer

A “Pending” status means the receiving bank's network is delayed in responding. Do not repeat the transfer; the system will update the status automatically within minutes to hours. If the operation fails, the amount will be returned to your account automatically (Auto-Reversal).

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