The bank said the transfer was processed but the beneficiary hasn't received it. What should I do?

If your bank confirms that the international transfer was tracked but the beneficiary hasn't received it yet, ask your bank for the transfer status, reference number, and any available tracking documents.

Steps

1. Inquire whether the transfer reached the beneficiary's bank or was held at a correspondent bank.

2. The beneficiary should then check with their bank using the same information.

3. The reason for the delay could be a compliance review, incorrect beneficiary details, a holiday, or a correspondent bank issue; therefore, do not resend the funds before the tracking results are available.

4. If the transfer is found to be declined or returned, inquire about the expected timeframe for receiving the funds and any applicable fees.

The figures, fees and limits in this answer vary by bank and change over time — confirm them with your bank or the official source before acting.

Source

• Central Bank of Egypt — Press Release (ISO 2026)