The transfer was successful, but the beneficiary says they did not receive it. What should I do? | Ask Banky

Editor-in-Chief Mohamed Salah

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Editor-in-Chief Mohamed Salah

The transfer was successful, but the beneficiary says they did not receive it. What should I do?

Asked by Banky team 2 months ago 1 views
Banky team Reviewed editorial answer

A "Successful" message means the system has recorded the money being added to the account of the person you're transferring it to.

Steps

  1. Send them the transaction number so they can check with their bank.

  2. Make sure they're checking the correct account.

Source

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