I bought something online and the product didn't arrive... Should I complain to the bank?

Start with the merchant and keep the order, invoice, correspondence, and delivery date.

Key points

• If the merchant doesn't resolve the issue, contact your bank and inquire about the possibility of a chargeback.

• Don't describe the transaction as fraud if you initiated it; explain that the problem was the non-receipt of the goods or service.

Source

• Central Bank of Egypt — Submit a Complaint