I bought online but haven't received the product. Can I file a complaint? | Ask Banky

Editor-in-Chief Mohamed Salah

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Editor-in-Chief Mohamed Salah

I bought online but haven't received the product. Can I file a complaint?

Asked by Banky team 2 months ago
Banky team Reviewed editorial answer

You can inquire about the eligibility for the dispute after attempting to resolve the issue with the merchant.

Key points

  • Keep the invoice and correspondence.

  • Don't wait until the objection period expires.

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