The balance was deducted from my Debit account and the transaction failed... What should I do? | Ask Banky

Editor-in-Chief Mohamed Salah

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Editor-in-Chief Mohamed Salah

The balance was deducted from my Debit account and the transaction failed... What should I do?

Asked by Banky team 2 months ago 2 views
Banky team Reviewed editorial answer

The funds may be temporarily held or require automatic reversal after a failed transaction.

Steps

  1. Check the transaction status and file a complaint if the funds are not returned.

  2. Do not repeat the process multiple times before checking the status of the first transaction.

Source

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