The wallet debited and the transaction failed... What should I do? | Ask Banky

Editor-in-Chief Mohamed Salah

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Editor-in-Chief Mohamed Salah

The wallet debited and the transaction failed... What should I do?

Asked by Banky team 2 months ago
Banky team Reviewed editorial answer

An automatic reversal may occur, or the process may require review.

Steps

  1. Keep the reference and monitor the balance; then file a complaint if the money is not returned.

  2. Do not repeat the process immediately.

Source

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