The transaction was deducted twice... what should I do? | Ask Banky

Editor-in-Chief Mohamed Salah

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Editor-in-Chief Mohamed Salah

The transaction was deducted twice... what should I do?

Asked by Banky team 2 months ago
Banky team Reviewed editorial answer

If you see the same transaction deducted twice, first check the status of the two lines: one might be "Pending" and the other "Final Transaction," which doesn't necessarily mean a true double charge.

Steps

  1. If both transactions were indeed made and reduced your balance twice, contact your bank and file a "Duplicate Transaction" complaint, specifying the date, amount, and merchant's name, and obtain a reference number.

  2. Keep your purchase receipt or merchant message if available, and don't request another charge from the merchant to test your card.

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