How do I create a dispute on a card transaction?

To file a dispute over a card transaction, contact your bank and specify the transaction details: date, amount, merchant name, and the reason for the dispute.

Steps

1. If the transaction is not yours, clearly state "unauthorized" and request immediate card protection.

2. If the issue is with a merchant, prepare the invoice, correspondence, and proof of cancellation or non-receipt.

3. Obtain a reference number and inquire about the required documents and deadlines for your specific type of dispute.

Source

• Central Bank of Egypt — Know Your Rights