Banky team Reviewed editorial answerChargeback is a bank and card network dispute process to recover the value of a transaction in eligible cases, such as non-receipt of goods or services, unauthorized debiting, or a refund that hasn't arrived despite meeting the requirements.
Key points
It begins with the card issuer bank and requires details of the transaction and supporting documents.
Not every dispute guarantees a refund, and there are timeframes and rules that vary depending on the reason for the dispute and the network.