How do I follow up on a bank complaint?

Follow up on your complaint using the reference number provided by the bank, whether through the call center, website, or any other channel the bank offers.

Steps

1. Record the date of each follow-up and keep any written or electronic responses.

2. It's important not to open a new complaint for the same issue each time; this can disrupt the process.

3. If the allotted response time expires without a resolution, use the same reference number for any appeal or escalation.

Source

• Central Bank of Egypt — Know Your Rights