National Bank of Egypt (NBE) offers "Al Ahly Phone Cash", a service that lets customers carry out everyday financial transactions easily and securely by mobile phone, without having to visit a branch each time. The service is available to both NBE customers and non-customers aged 15 and over.

1. Services available through the Al Ahly Phone Cash wallet

The wallet offers a range of services, including:

  • Money transfers: instant transfers in Egyptian pounds to other mobile wallets in Egypt.

  • Bill payments: paying electricity, water, gas and landline internet (ADSL) bills, topping up mobile credit, and paying for other services through Fawry outlets.

  • Withdrawals and deposits: through NBE branches, NBE ATMs and ATMs of banks bearing the Meeza logo, as well as Fawry outlets.

  • Online shopping: creating a single-use virtual card valid for 24 hours for domestic purchases.

  • QR code purchases: paying at merchants contracted with the bank using a quick response code.

  • Receiving bank transfers: receiving transfers from bank accounts directly into the wallet.

  • Receiving international remittances: receiving inbound electronic remittances in Egyptian pounds around the clock.

  • Wallet top-up: linking NBE-issued Meeza, Visa and Mastercard cards to the wallet to fund it directly, subject to card eligibility for the service.

2. Features of the Al Ahly Phone Cash app

The app provides a number of additional services, most notably:

  • Viewing the wallet balance and the last 5 transactions on the home screen.

  • Receiving notifications of incoming transfers and other alerts.

  • Linking eligible electronic payment cards to the wallet, or removing them.

  • Activating the wallet through the app using the required details and an activation code.

  • Checking whether a mobile wallet is linked to a mobile number.

  • Requesting an electronic statement of wallet transactions for the last 6 months, sent by email as a PDF.

  • Viewing service fees and Fawry outlets, and rating the service through the app.

  • Unsubscribing from the Al Ahly Phone Cash service.

3. Al Ahly Phone Cash wallet limits

National Bank of Egypt has set the following limits for using the wallet:

  • Maximum wallet balance: EGP 100,000.

  • Maximum daily transactions: EGP 60,000.

  • Maximum monthly transactions: EGP 200,000.

  • Maximum per purchase transaction: EGP 60,000.

  • Maximum daily ATM cash withdrawal: EGP 30,000.

A customer may hold up to 3 mobile wallets under the same national ID on 3 different phone numbers, with each phone number linked to only one wallet.

4. Al Ahly Phone Cash wallet fees and charges

Fees vary by transaction type. The main published charges are as follows:

  • Registration and annual fees: free for a limited period.

  • Cash deposits: free at Fawry outlets, ATMs and NBE branches.

  • Funding the wallet with NBE cards: free.

  • Purchases: free.

  • Creating a virtual card: EGP 10.

  • Transfers to an Al Ahly Phone Cash wallet: the first transfer each month is free up to EGP 2,000, then EGP 1 per the published tariff.

  • Transfers to other mobile wallets: 0.5% of the transfer amount, with a minimum of EGP 1 and a maximum of EGP 15.

  • ATM cash withdrawals: 1%, with a minimum of EGP 2.

  • Cash withdrawals at NBE branches and Fawry outlets: 2%, with a minimum of EGP 2.

  • Fawry services: according to the tariff set for each service.

Fees are subject to the bank's approved and published tariff, and some free services are available only for a limited period.

5. Eligibility for the Al Ahly Phone Cash wallet

To use the service, the following conditions apply:

  • The customer must be at least 15 years old.

  • The customer must have a mobile line from one of the telecom operators in Egypt, in their actual possession.

  • The customer's details held by the telecom operator must match their national ID card.

  • The phone number may be linked to only one mobile wallet.

  • The customer must comply with National Bank of Egypt's terms and identity verification procedures.

6. How to sign up and activate the wallet

To sign up, the customer visits an NBE branch to complete registration and identity verification.

Once registered, the customer receives a text message with a link to download the app, then enters the required details, including name, mobile number and national ID number, and uses the activation code sent to them to activate the wallet and create a new PIN.

The PIN and activation code must be kept safe and never shared with anyone, to protect the security of financial transactions.

Banky's view

The Al Ahly Phone Cash wallet is a convenient way to handle everyday financial transactions from a mobile phone, from money transfers and bill payments to purchases, withdrawals and deposits, along with a range of electronic services that make transactions easy. Customers should check National Bank of Egypt's official website for the latest fees, limits and terms governing the service before signing up or making transactions.