The United Bank has announced job openings in customer service at its Contact Center, aimed at fresh graduates and experienced candidates, as part of its drive to attract talent able to deliver excellent customer service and handle customer inquiries efficiently and professionally.

The advertised positions include openings for fresh graduates with no prior contact center experience required, as well as another opening for applicants with at least one year of practical experience in the field.

First: Customer service role for fresh graduates

Application requirements:

The key requirements and qualifications include:

  • Applicants must be university graduates from the classes of 2024 to 2026.

  • Graduates of business administration, commerce, economics or related fields are preferred.

  • Very good spoken and written English.

  • Excellent communication and interpersonal skills.

  • Good listening and problem-solving skills.

  • A positive attitude and a commitment to delivering excellent customer service.

  • Strong computer skills and the ability to work with multiple systems.

  • The ability to work under pressure and meet targets.

  • Willingness to work rotating shifts, including weekends and public holidays when needed.

  • No prior contact center experience is required.

  • Knowledge of the banking sector or customer service is a plus but not a core requirement.

For more details and to apply for the job, click here

Second: Customer service role for experienced candidates

Application requirements:

The bank has set a number of requirements for applicants to this role, most notably:

  • At least one year of experience in contact centers.

  • Experience in banking, financial services, telecommunications or customer service-related fields is preferred.

  • A university degree, with graduates of business administration, commerce, economics or related fields preferred.

  • Very good to excellent spoken and written English.

  • Strong communication, active listening and problem-solving skills.

  • The ability to handle a high volume of customer inquiries and interactions.

  • A professional and confident manner when communicating with customers.

  • Familiarity with contact center working methods and customer handling techniques.

  • The ability to use customer relationship management (CRM) systems and work with multiple applications at the same time.

  • The ability to meet the required key performance indicators (KPIs) and quality standards.

  • Handling customer complaints and escalation situations professionally.

  • The ability to work under pressure in a fast-paced environment.

  • Willingness to work rotating shifts, including weekends and public holidays when needed.

  • Previous experience in banking-sector contact centers is a significant advantage for applicants.

For more details and to apply for the job, click here

Work location and hours

  • Work location: Dokki, Giza.

  • Working hours: rotating shifts, with the possibility of working weekends and public holidays when needed.

Banky's view for applicants

The advertised positions offer a range of opportunities for those who want to start a career in the banking sector: fresh graduates can apply without prior contact center experience, while the second role suits candidates with practical experience and customer-handling skills.

The main factors that improve the chances of being accepted are strong English, effective communication and problem-solving skills, and willingness to work shifts, along with a commitment to quality standards and meeting the required performance indicators.