National Bank of Egypt (NBE) allows its customers to receive incoming remittances from abroad in several ways, making it quick and easy to access their money, whether through a bank account, an e-wallet or a prepaid card, as well as the option of collecting cash from the nearest branch

Features of the incoming remittance inquiry service

  • The service lets users check the status of incoming electronic remittances sent through the network of agents and correspondents that work with NBE.

  • It covers all types of remittances, whether paid out in cash or credited to bank accounts, prepaid cards or e-wallets.

  • The service is available to all parties to a transfer, including agents, correspondents, senders and beneficiaries, whether or not they are NBE customers.

  • Remittance inquiry is free of charge and available 24 hours a day, seven days a week.

Steps to check a remittance's status

You can check the status of an incoming electronic remittance from abroad by following these steps:

  1. Enter the transfer reference number, as shown in the remittance details.

  2. Select the country and correspondent (an optional step, depending on the information available).

  3. Run the inquiry to see the remittance's status

Contact for remittance inquiries

Customers can contact NBE's representatives at the correspondent banks it works with on remittances for support and answers to questions about their transfers.

Contact details for the bank's representatives at correspondent banks are available through a dedicated link on NBE's website.

This reflects NBE's commitment to developing its electronic banking services and making it easier to track remittances from abroad, saving customers and beneficiaries time and effort and improving round-the-clock access to banking services.