E-wallets have become one of the most important financial tools for carrying out everyday transactions easily and securely without handling cash. The United Bank offers the UB digital wallet, which lets both customers and non-customers use a range of financial services by mobile phone, such as money transfers, bill payments, mobile top-ups, and cash withdrawals and deposits. The wallet offers a variety of digital features, with usage limits in line with Central Bank of Egypt (CBE) instructions, helping to promote financial inclusion and make everyday banking easier.

Requirements to sign up for The United Bank's UB digital wallet

  • The service is available to both the bank's customers and non-customers.

  • You must have an Egyptian mobile number registered in your name that is not already subscribed to any other e-wallet (with another bank or a telecom company).

  • A valid national ID card.

  • You can hold a maximum of 3 e-wallets under the same national ID number, using different mobile numbers.

  • You must be an Egyptian national.

Features and services of The United Bank's UB digital wallet

  • Balance inquiry: check the wallet balance used for cash transactions.

  • Wallet top-up: top up the digital wallet by debiting your bank account or through credit cards (for The United Bank customers only), or through any Fawry outlet, The United Bank ATMs, or any ATM bearing the "Meeza" logo.

  • Money transfers: customers can transfer from The United Bank wallet to another United Bank wallet or to any other wallet in Egypt.

  • Cash withdrawal: withdraw money from the digital wallet through any Fawry outlet, The United Bank ATMs, or any ATM bearing the "Meeza" logo.

  • In-store payments by scanning a QR code (QR Code Scanner).

  • Payment by accepting a collection request, where the merchant sends a payment request directly to the buyer's digital wallet.

  • Online shopping: customers can scan the payment QR code directly on a website's checkout page, or enter their mobile number to receive a "payment request" with the payment details on the digital wallet to confirm the payment.

  • Transaction history: track and view all transactions made through the wallet and their details.

  • Track your digital wallet balances and past transactions on the home screen after logging in to the app.

  • Create a "Favorites" list for your bills and pay them all with a single tap.

  • Issue an electronic account statement (E-Statement) of transactions made through the digital wallet app for the last 6 months, printable as a PDF.

  • View service fees through the price list available in the app.

  • Send suggestions and complaints about transactions by rating each transaction in the app.

  • Find the nearest "Fawry" service providers and see their locations on the map.

  • Change the app PIN at any time.

  • An explanatory guide to the app covering all services.

  • A help center with a set of frequently asked questions about the digital wallet.

  • The United Bank customers can add or remove the bank account/credit cards linked to the wallet app.

  • Self-unregistration (Self-UN-registration), which lets you cancel your UB digital wallet subscription instantly at any time without visiting a branch, with a message shown to the customer to confirm the cancellation.

Limits on The United Bank's UB digital wallet

  • Maximum daily transactions: 10 transactions.

  • Maximum monthly transactions: 300 transactions.

  • Maximum wallet balance: EGP 200,000

  • Daily transactions: EGP 60,000

  • Monthly transactions: EGP 200,000