Is it possible to file a complaint directly with the central bank?

The process begins with the bank itself, and you obtain a reference number.

Escalation to the central bank occurs if the bank does not respond within the allotted time, if you reject the second response, or if they fail to respond after your objection.

The CBE form itself requests details of the previous complaint and its reference number.

Source

• Central Bank of Egypt — Submit a Complaint