What should I do if the bank does not respond within 15 business days? | Ask Banky

Editor-in-Chief Mohamed Salah

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Editor-in-Chief Mohamed Salah

What should I do if the bank does not respond within 15 business days?

Asked by Banky team 2 months ago 1 views
Banky team Reviewed editorial answer

According to the Central Bank's complaints mechanism, the standard response time for a customer complaint is no more than 15 business days, with the exception of transactions involving third parties, for which the customer will be notified of the required timeframe.

Steps

  1. Submit the issue as a registered complaint and clearly state the request.

  2. Do not send your PIN, OTP, CVV, or full card details.

Source

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