How long does it take for the bank to respond to a complaint?

The bank is supposed to respond to your complaint within 15 business days under normal circumstances.

Steps

1. If you haven't received a response within that timeframe, use the complaint number and escalate the matter through the official channels.

2. Some complaints involving a third party may take longer, and the bank should inform you of this.

Source

• Central Bank of Egypt — Submit a Complaint