The money didn't arrive on time... what should I do? | Ask Banky

Editor-in-Chief Mohamed Salah

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Editor-in-Chief Mohamed Salah

The money didn't arrive on time... what should I do?

Asked by Banky team 2 months ago
Banky team Reviewed editorial answer

If the return hasn't been deposited on the expected date, first check the actual maturity date, the linked account, and whether it's a holiday or a workday.

Steps

  1. Then check your account statement or the app.

  2. If it still doesn't appear, contact the bank and specify the certificate name, the expected return amount, and the payment frequency.

  3. A one-day delay due to a holiday isn't usually a problem, but if it continues, submit a follow-up request.

The figures, fees and limits in this answer vary by bank and change over time — confirm them with your bank or the official source before acting.

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