Should I include the full card number in the complaint? | Ask Banky

Editor-in-Chief Mohamed Salah

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Editor-in-Chief Mohamed Salah

Should I include the full card number in the complaint?

Asked by Banky team 2 months ago 1 views
Banky team Reviewed editorial answer

No.

Key points

  • The Central Bank explicitly warns against including the full card number in the complaint details.

  • Only provide the information requested by the official channel, and absolutely do not include the PIN, CVV, or OTP.

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