What documents should I attach to the complaint?

Attach only documents that substantiate the complaint: such as a bank statement or transaction receipt, contract or service request, debit letter, correspondence with the bank or merchant, and any document that proves the date, amount, or promise in dispute.

Key points

• There is no single list that applies to all complaints; the selection depends on the specific circumstances.

• Most importantly: do not include your PIN, CVV, OTP, or full card number within the complaint text.

Source

• Central Bank of Egypt — Submit a Complaint