I changed my mobile number... will the app still work? | Ask Banky

Editor-in-Chief Mohamed Salah

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Editor-in-Chief Mohamed Salah

I changed my mobile number... will the app still work?

Asked by Banky team 2 months ago
Banky team Reviewed editorial answer

Changing your mobile number can affect your OTP and device linking because the number registered with the bank is part of the verification process.

Officially update your number with the bank and then reactivate the service if the system prompts you; don't assume the app will update automatically.

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