Banky team Reviewed editorial answerA dormant account means an account has entered a dormant state due to inactivity from the customer for a period determined by the bank's rules or policies.
Key points
The funds themselves don't disappear, but some services may be restricted until reactivation and identity and information verification.
If your account is old, contact your bank to find out if it's inactive or dormant and what's required to reactivate it before transferring funds.