The card was stolen or lost... what is the first step?

First thing to do: Immediately call the bank's official customer service number and request to block the lost or stolen card.

Steps

1. Don't wait until you go to a branch.

2. If the bank's app allows you to freeze the card, do so immediately as a quick procedure, then contact the bank to confirm the block and finalize the process.

3. Review your recent transactions, and if there are any that aren't yours, file a formal objection and obtain a reference number.

4. After securing the card, inquire about issuing a replacement card and how to receive it.

5. The Central Bank requires that the bank be notified immediately upon card loss, and Egyptian banks such as Banque Misr and CIB allow card blocking through their call center.

6. CIB also offers additional digital channels.

Source

• Central Bank of Egypt — Know Your Rights

• Banque Misr — Call Center

• CIB — FAQs