What should I write in response to the bank's reply? | Ask Banky

Editor-in-Chief Mohamed Salah

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Editor-in-Chief Mohamed Salah

What should I write in response to the bank's reply?

Asked by Banky team 2 months ago
Banky team Reviewed editorial answer

Write the complaint number, the point you are contesting, what the response ignored, and the document or fact that supports your position, then clearly request corrective action.

Submit your objection within 15 working days of receiving the initial response.

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