Does the central bank accept complaints without a bank reference number?

For standard banking complaints, you must start with the bank and obtain a reference number; the CBE form itself requires it.

If the bank hasn't given it to you, request it, as regulations require them to issue it immediately or within a maximum of two business days.

The figures, fees and limits in this answer vary by bank and change over time — confirm them with your bank or the official source before acting.

Source

• Central Bank of Egypt — Submit a Complaint