How should I proceed if the bank deducts a fee that I don't understand?

Request a description of the fee, the contractual basis, and the applicable fee schedule.

Steps

1. File a complaint if it does not match what you agreed to.

2. You have the right to know the fees associated with the product.

The figures, fees and limits in this answer vary by bank and change over time — confirm them with your bank or the official source before acting.

Source

• Central Bank of Egypt — Know Your Rights