Is the disappearance of the contract from the application something I need to be aware of? | Ask Banky

Editor-in-Chief Mohamed Salah

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Editor-in-Chief Mohamed Salah

Is the disappearance of the contract from the application something I need to be aware of?

Asked by Banky team 2 months ago
Banky team Reviewed editorial answer

Yes.

The electronic contract is a document you should be able to refer back to even if it disappears from the app interface.

Request a final copy from the bank in a saveable format, and keep the transaction statement or number and any associated approvals.

A screenshot is helpful as supporting evidence, but it's not a substitute for the official contract copy.

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